CoreMax experts have accumulated deep industry experience which allows us to bring a wealth of knowledge to each assignment and grow during that assignment as we uncover what is unique about your customer and what are the key data points you need to serve them better. We delve broad and deep into your organization to see what processes and assets you have and recommend how we can use and add to them to get the critical information needed by your decision makers at the right time.
This CoreMax Client 360 process allows us to confidently predict successful completion for each project and successful outcomes for your clients
9 - Step Process
The Coremax Client 360 View uses a 9-step process:
1. Analyzes key organizational initiatives and how they can enhance constituent services.
2. Sets general and specific goals for service/program areas.
3. Detects key characteristics and attributes of target customers.
4. Identifies actionable data sources and formats.
5. Accesses current organizational capabilities and identify gaps.
6. Designs optimal process and technology portfolio to achieve goals.
7. Implements systems and workflows.
8. Measures effectiveness through meaningful analysis.
9. Adjusts portfolio of services.
By starting with the definition of better outcomes and piecing the data attributes needed by your staff as they service your clients’ needs - our experts can create a clear picture of your client and what you can do more efficiently to allow staff to be more effective.